This Christmas, we decided to take a once-in-a-lifetime family trip to Europe for the holidays. We had a great time – don’t get me wrong. We saw all kinds of cool places, but the vacation was overshadowed by a horrendous experience with Air France and Lufthansa and both airlines’ refusal to offer any semblance of customer service. We’ve been home for over a month now and are still fighting with both airlines to receive the customer service that we deserve. Here’s the sad, infuriating saga of my family’s luggage-less vacation.
The seven people on the trip came over in three separate waves. My mom and sister came a week earlier. I flew solo and met them in Milan. My dad, brother, and brother’s girlfriend, Jill, flew over together last. They were scheduled (and had confirmed seats together) to fly from Windsor to Toronto to Paris to Munich. When they got to the Windsor airport, they were told that they didn’t have seats on the first flight. They spent nearly two hours at the Air Canada desk while a customer service agent moved mountains to get them onto the full flight. He told them that he could see that the segment had been cancelled by someone from Lufthansa, but had no way of knowing how or why it had happened. Eventually, all three of them made it on the plane and got to Toronto.